FAQ
Frequently asked questions
Does Cao 360° promise 5–10 cm of extra height?
No. We help manage growth and build helpful habits. Actual height depends on genetics, stage of development and health. We do not present natural growth as a program result and do not guarantee any centimetres.
Is one measurement enough?
No. A single number only shows height at one moment. Consistent measurements over months are needed to judge growth speed.
Does Cao 360° examine patients or give growth-hormone injections?
No. Cao 360° screens information, prepares records, books visits and follows up. Examination, tests, diagnosis and treatment are performed by licensed physicians at licensed facilities. 9well does not sell growth hormone or prescription medicines.
When should my child see a doctor about height?
When your child is clearly shorter than peers of the same age and sex, grows slowly over several measurements, drops across percentile lines on the chart, has unusually early or late puberty, or has a chronic illness. Growth slowing together with headaches or vision changes needs a prompt visit.
Where does the examination take place?
Currently at Vinmec Times City International Hospital, 458 Minh Khai, Vinh Tuy Ward, Hanoi. We help you prepare and book; the hospital’s physicians examine and decide.
How much does it cost to start?
The 30-minute orientation consultation is 490,000 VND. It is not a medical examination or diagnosis. Specialist visits, tests and medicines are charged separately and explained beforehand.
Do I have to buy milk or supplements?
No. Balanced meals and good habits come first. Supportive products are used only according to individual needs and what the body actually requires. Supplements are not medicines.
Is medication or hormone therapy mandatory?
No. Medicines or growth hormone are used only when a specialist diagnoses a condition and prescribes treatment. Buying or self-injecting carries health risks.
I am over 18. Can I still grow taller?
Some rare endocrine conditions or very late puberty can leave growth plates open after 18 — only a physician can assess this. Most adults have closed plates; then bones cannot lengthen with hormones, milk, supplements or exercise, and the focus becomes posture and musculoskeletal strength.
How often should we measure?
Every 3 months is enough to see a trend. Measure at the same time of day with the same method; very frequent measuring mostly shows measurement error.
Do the free tools ask for a phone number?
No. The tools give reference information immediately and store data only in your own browser. You decide if and when to contact us.
Still have a question?
Send it to our team on Messenger.
Message our teamNo promise of extra centimetres. Tool results do not replace a medical examination or diagnosis.